Own and grow a book of business across enterprise accounts from onboarding to renewal.
Run high-touch onboarding for strategic accounts with Sales and Recruitment.
Become a deep product expert and trusted advisor on AI-powered note-taking.
Take on technical ownership of AI integrations and setup.
Contribute to CS playbook: processes, metrics, cadences, and segmentation.
Collaborate with Sales, Product, and Leadership to inform roadmap and GTM decisions.

🎯 Requirements

4+ years in CS (ideally 5+), with at least 2 years managing a consistent book.
PLG / high-velocity SaaS experience (Intercom, HubSpot, or Monday.com/Asana-style).
Comfort with modern SaaS stacks and GTM tools; AI integrations a plus.
US-based and able to work from SF office 5 days a week once available (no visa sponsorship).
Nice to have: Hands-on AI tooling or integrations.
Nice to have: Experience at an earlier-stage CS function.

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