Customer Success Manager, Beneficial Deployments - Global Development

📋 Description

• Build strategic relationships with nonprofit leaders to understand goals and social impact.
• Become an expert in Claude products across API, Claude for Enterprise, and Claude Code to guide customers.
• Monitor usage and drive adoption across API and seat-based products.
• Develop and execute change management strategies for mission-driven partners (Train the Trainer, Center of Excellence).
• Create and maintain scalable customer enablement resources across the partner portfolio.
• Be the customer’s thought partner; socialize product roadmap and new Claude products.

🎯 Requirements

• 7+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, etc.).
• Experience with global development organizations and the challenges/opportunities of this space.
• Experience across consumption-based and seat-based models, with expansion levers and success metrics.
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to diverse audiences.
• Strategic mindset to identify growth opportunities for expanded health impact.

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space in San Francisco and New York