Customer Success Manager, Beneficial Deployments - Life Sciences

📋 Description

• Build trusting, strategic relationships with research leaders, principal investigators, program
• Become an expert in Anthropic's products across the API, Claude for Enterprise, Claude Code, and
• Monitor usage patterns and proactively drive adoption across accounts, ensuring continued
• Develop and execute change management strategies suitable for scientific and academic cultures
• Establish repeatable playbooks, templates, and health metrics that define 'great' for dedicated and
• Design and run one-to-many engagement programs for the life sciences community (webinars

🎯 Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• 3+ years in life sciences research, especially research institutes, academic medical centers
• Deep understanding of regulations, risk, and compliance in the industry (including HIPAA
• Experience with both consumption-based and seat-based business models and related expansion metrics
• Experience with one-to-many customer programs, including webinars, hackathons, or cohort-based
• Technical fluency to articulate AI/ML concepts, API integrations, and deployment patterns, with

🎁 Benefits

• Competitive compensation
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Collaborative office space (San Francisco, CA and New York City, NY)