Customer Success Manager: Bilingual

📋 Description

• MUST be Bilingual Spanish/English
• Manage assigned book of business and drive retention, growth, and expansion with your clients
• Establish a trusted security advisor relationship, become an advocate, and partner with your
• Responsible for scheduling and hosting client meetings and operational reviews.
• Drive and own the customer journey, ensuring you deliver client service elements appropriately and
• Monitor client health, drive client engagement, and ensure prompt companywide response to client

🎯 Requirements

• Must be Bilingual Spanish/English
• Minimum 2 years of experience in prior Customer Success role
• Minimum 3 years cyber security experience; Experience of cyber security controls (EDR, SIEM)
• Experience with MSSP Security Operations, Security Service Delivery, and/or Security Consulting
• Project management experience; Experience creating, owning, and documenting artifacts and
• Experience establishing communication and engagement with prospects, presentation, organization

🎁 Benefits

• Medical Insurance - Employee + dependents covered
• Life Insurance - Protection for what matters most
• Retirement Match Program - We invest in your future
• Hybrid Work Model - 2–3 days in office
• Maternity & Paternity Leave - Time for the moments that matter
• Paid Time Off - PTO + sick & casual leave