Customer Success Manager

📋 Description

• Build and nurture strong, proactive relationships with clients across the North American region
• Deliver seamless onboarding experiences, ensuring clients are effectively set up and positioned to
• Develop and execute tailored client engagement strategies to drive adoption, improve user
• Provide expert support across email, calls, and in-person meetings, becoming a trusted point of
• Monitor client usage, engagement, and business outcomes, proactively identifying opportunities to
• Partner closely with Sales to identify expansion opportunities, support renewals, and demonstrate

🎯 Requirements

• 2+ years of experience in Customer Success, Account Management, or a client-facing role, ideally
• Strong understanding of energy research workflows, industry stakeholders, and commodity tracking
• Proven experience managing a diverse book of business across accounts of varying complexity
• Excellent communication and relationship-building skills—empathetic, attentive, and client-first
• Highly organised and self-motivated, with a knack for understanding client needs, translating them
• Customer-centric and product-oriented, with a strong understanding of how to connect client