Customer Success Manager, Central Europe (Frankfurt)

📋 Description

• Develop clear Success & Value Realisation plans with champions and stakeholders.
• Navigate departments to expand use cases and business value; drive ARR.
• Oversee Pigment implementations and ensure high adoption.
• Deliver compelling presentations and best-practice recommendations.
• Lead the Pigment community through thought leadership and events.
• Develop deep product knowledge and collaborate on the roadmap.

🎯 Requirements

• Significant experience in customer success or account management in SaaS.
• Proven record managing corporate and enterprise accounts; renewals and expansion.
• Experience with AI customer engagement strategies and automation.
• Strong commercial mindset with ownership of revenue on renewals and expansion.
• Excellent interpersonal skills and ability to build relationships at all levels.
• Fluent in English and German; self-motivated and adaptable.

🎁 Benefits

• Competitive package
• Stock options
• Bike2work scheme – save on a bike and gear.
• Annual offsite; offices in NY, SF, Toronto, Paris, London.
• High-end equipment provided.
• Remote-friendly environment