Customer Success Manager, Commercial

📋 Description

• Own customer success and retention.
• Build strategic customer relationships.
• Demonstrate and validate customer value.
• Drive renewals and identify growth opportunities.
• Anticipate and mitigate customer risk.
• Lead cross-functional account strategy.

🎯 Requirements

• 3+ years of experience in Customer Success, Strategic Account Management, or a related
• Demonstrated success managing enterprise customer relationships, driving retention, and identifying
• Strong commercial acumen with the ability to connect technical solutions to customer priorities
• Working knowledge of cybersecurity, network security, or security operations, with the credibility
• Experience developing customer success plans, leading Executive Business Reviews, and leveraging
• Excellent communication, relationship-building, and cross-functional collaboration skills, with the

🎁 Benefits

• Compensation range: $105,000 — $150,000 USD
• Commission-based or discretionary bonus
• Equity and additional benefits
• Join a collaborative, inclusive, and geographically distributed culture
• Foster environment for innovators to solve cybersecurity challenges