Customer Success Manager, Commercial Named

📋 Description

• Customer Engagement: Build strong relationships with key customer stakeholders through digital
• Product Expert and Educator: Become a BuildOps product expert and teach customers how to use the
• Workflow Discovery and Technical Enablement: Translate customer workflows and pain points into
• Success Planning: Craft and execute tailored Success Plans with a clear emphasis on value
• Executive Business Reviews: Build and present business reviews for rapidly growing customers
• Portfolio Health and Risk Management: Monitor customer health and usage data across your portfolio

🎯 Requirements

• 1-2 years of experience in customer success, client success, software implementation, or technical
• B.A. or B.S. degree.
• Experience learning and becoming an expert in an operating platform, ERP, or similar type of
• Demonstrated ability to learn complex software quickly and become a trusted product expert.
• Ability to understand customer business processes, map workflows to software functionality
• Experience training customers live on software, troubleshooting workflow or adoption issues, and

🎁 Benefits

• Generous equity grant
• Comprehensive benefits package
• Flexible PTO and hybrid work schedules
• Work-from-home allowance
• Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with lunch on in-office days
• Company events and team-building activities