Deliver high level of responsiveness to assigned Mid-Market tier accounts
Work with clients via Retention Cases, prevent and manage churn
Tracks activity in SalesForce.com, and accurately logs outcomes of customer discussions
Maintains daily/weekly meetings for assigned accounts (~100k - 1mil ARR), typically a territory of
Prepares and hosts Business Reviews for top assigned accounts in territory
Consistently meet or exceeds target customer activity metrics and SLOs

🎯 Requirements

3+ years' experience with customer service, customer success or inside sales preferably for the
1+years' experience in SMB role or similar
BA/BS degree or 4+ years experience in customer success in lieu of a degree
Completion of Customer Success outside learning
Effective oral and written communication skills
Strong organizational skills

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