Customer Success Manager - CRM Suite

📋 Description

• Proactively engage with customers to understand their business initiatives, strategic priorities
• Build relationships with key stakeholders across commercial and medical functions to strengthen CRM
• Educate customers on CRM products, available services, operating models, and recommended approaches
• Assess how customers manage and use their CRM platforms, identifying opportunities to improve
• Demonstrate CRM capabilities through relevant use cases, practical examples, industry best
• Analyze customer needs and provide actionable recommendations that align CRM capabilities with

🎯 Requirements

• At least 7 years of experience with CRM consulting, implementation, or delivery, ideally involving
• Demonstrated success acting as a strategic and trusted customer advisor, with the ability to
• Strong communication and presentation skills, including the ability to explain complex technical
• Excellent analytical skills, with the ability to interpret customer requirements, product
• A proactive, self-directed working style, with the ability to take ownership of customer
• Strong relationship-building, consulting, problem-solving, and stakeholder management capabilities.

🎁 Benefits

• Base salary: $75,000–$115,000 USD, depending on qualifications, experience, and location.
• Potential additional compensation, including variable bonuses and/or stock bonuses, subject to
• Medical, dental, and vision insurance.
• Basic life insurance coverage.
• Flexible paid time off (PTO).
• Company-paid holidays.