Customer Success Manager - CRM Suite

📋 Description

• Engage proactively with customers and maintain a clear understanding of their initiatives and
• Align with key stakeholders across Commercial and Medical to establish a stronger CRM management
• Educate customers about our CRM products, services, and operating model
• Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness
• Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address
• Act as product team liaison to bring back customer captured intelligence and help influence the

🎯 Requirements

• 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
• Proven track record as a strategic, trusted advisor to customers having the ability to influence
• Ability to interpret, articulate, and present complex customer concepts to varying audiences
• Strong ability to process, analyze, and interpret customer information, such as product utilization
• Self-starter who is able to own the ongoing success of customer assignments
• Ability to travel up to 15%

🎁 Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• Maternity & Paternal Leave
• Fitness Reimbursement
• 1% charitable giving program