Customer Success Manager

📋 Description

• Own customer outcomes and translate objectives into a success plan.
• Drive adoption and value via product knowledge and usage data.
• Lead proactive engagement with regular virtual meetings.
• Manage customer health and risk using metrics and recovery plans.
• Orchestrate the customer experience across support, product, and sales.
• Build renewal readiness with measurable value and renewal risk insights.
• Contribute to team excellence through knowledge sharing.

🎯 Requirements

• Customer-first mindset focused on outcomes and value.
• 3+ years in SaaS customer-facing Success roles.
• Understand customer needs; tie adoption to outcomes.
• Strong consultative skills: discovery, listening, diagnosis.
• Experience managing a portfolio with competing priorities.
• Vocal team player and emerging leader; collaborative.
• Clear written and verbal communication; tailor messages.
• Proactive problem-solving to resolve customer issues.