Customer Success Manager, Digital

📋 Description

• Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages
• Manage a high-volume portfolio using one-to-many engagement strategies
• Monitor telemetry, engagement signals, and health scores to identify risks and opportunities
• Trigger and manage automated journeys and targeted outreach based on customer behavior
• Support customer inquiries using structured playbooks and escalate when appropriate
• Collaborate with Account Managers to route expansion opportunities with actionable context

🎯 Requirements

• Executed digital or scaled customer success programs that drive adoption, retention, or engagement
• Managed a high-volume portfolio using one-to-many engagement strategies such as lifecycle
• Supported onboarding and adoption of technology products for educators or administrators
• Executed digital playbooks across onboarding, activation, or renewal stages to influence product
• Used customer data, telemetry, or health signals to identify risks or opportunities and take action
• Operated effectively within CRM and customer success platforms (e.g., Salesforce, Vitally

🎁 Benefits

• Competitive benefits
• Unlimited PTO
• Paid holidays
• Winter shutdown
• Paid parental leave
• Comprehensive health coverage