Customer Success Manager, Digital

📋 Description

• Execute digital lifecycle programs across onboarding, activation, adoption, renewal readiness, and
• Manage a high-volume portfolio using one-to-many engagement strategies including automated
• Monitor telemetry, customer engagement signals, and health scores to proactively identify risks
• Trigger and manage automated customer journeys and targeted communications based on customer
• Respond to inbound customer needs efficiently using structured playbooks and established escalation
• Identify and qualify expansion signals and route relevant opportunities to Account Managers with

🎯 Requirements

• Experience executing digital or scaled customer success programs that drive adoption, retention, or
• At least 1 year in a similar role within K-12 EdTech or SaaS
• Experience managing a high-volume customer portfolio using one-to-many engagement strategies
• Experience supporting the onboarding and adoption of technology products for educators or
• Understanding of structured digital playbooks across onboarding, activation, adoption, and renewal
• Comfortable using customer data, telemetry, health signals, and engagement trends to identify risks

🎁 Benefits

• 100% remote position within the United States
• Base salary of $77,000 plus variable compensation up to $40,000 (target total $117,000)
• Opportunity to influence customer retention, adoption, and expansion across a large portfolio of
• Work with digital-first and AI-powered customer lifecycle programs
• Comprehensive health coverage
• 401(k) match