Customer Success Manager - Dublin

📋 Description

• Proactively drive new product attachment and strong relationships across existing customer base
• Advocate for the customer internally and focus on a positive customer experience
• Partner with sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry out full-sales cycle for growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they're leveraging the Datadog solution effectively

🎯 Requirements

• Strong communicator with excellent attention to detail
• Motivated by building long-term, long-lasting relationships
• Driven by opportunity to make visible impact
• 5-7 years of experience in customer account facing role
• Customer-minded, always aiming to provide most value possible
• Excited by working in ever-evolving and fluid solution focused environment

🎁 Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• Inclusive company culture, opportunity to join Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)