Customer Success Manager

📋 Description

• Manage nominated Enterprise customers across lifecycle
• Drive upsell, renewals and revenue growth
• Build strong relationships with key stakeholders
• Be the main point of contact for your accounts
• Analyze utilization data and assess renewal risk
• Develop net new business through regional upsell opportunities

🎯 Requirements

• Extensive Customer Success experience driving retention and expansion
• Experience managing customers across multiple regions/countries
• Ability to create data flow diagrams of payment schemes
• Understand customer business models and digital assets
• Analyze customer usage data to spot trends and opportunities
• Collaborative, working with cross-functional teams (AEs & Solutions)

🎁 Benefits

• Hybrid work with option to work from almost anywhere up to 90 days per year
• £500 remote working budget to set up home office
• $1,000 Learning & Development budget
• Holidays: 25 days plus bank holidays
• Extra day for your birthday
• Enhanced parental leave: 16 weeks fully paid