Customer Success Manager, Enterprise

📋 Description

• Establish trusted partner via regular reviews and value delivery.
• Become SME on client objectives and use cases; balance value.
• Forecast live revenue and understand seasonality.
• Monitor renewals and secure on-time renewals; coordinate upsell.
• Organize onsite QBRs with client executive teams to align goals.
• Travel roughly 20%.

🎯 Requirements

• 3-5 years in a customer-facing role; strong project management.
• Strong written/verbal communication and customer service.
• Experience in cybersecurity, fintech, or fast-growing startups.
• Experience in regulated markets; knowledge of digital identity.
• Experience with Splunk, Looker, and APIs.
• Ambition to grow and advance your career.

🎁 Benefits

• Competitive salaries, bonus plan, and equity.
• Modern Health for financial, mental, and physical wellness.
• 401(k) Retirement Plan and Match.
• Unlimited vacation and flexible hours.
• Comprehensive medical benefits for you and your family.
• Daily GrubHub stipend for lunch if coming into the office.