Customer Success Manager - Enterprise MX

📋 Description

• Own the end-to-end customer journey for a portfolio of enterprise accounts.
• Build and maintain relationships with key stakeholders, including senior decision makers.
• Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
• Translate product usage and operational data into business-impact conversations (ROI, savings
• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand
• Detect and mitigate risk early using health indicators, adoption signals, and stakeholder

🎯 Requirements

• Bachelor’s degree in Business Administration, Marketing, Engineering, or related field.
• 4+ years in Customer Success, Technical Account Management, or Solution Consulting roles within
• Demonstrated experience in SaaS customer-facing roles with enterprise customers, including renewals
• Commercial acumen: understanding of renewals, contract value, and expansion strategy, with the
• Executive presence and ability to lead outcome-driven discussions with senior stakeholders.
• Analytical, data-driven mindset with experience using usage signals to build account strategies and

🎁 Benefits

• Well-funded and proven startup with ambitious plans and competitive salaries
• Entrepreneurial culture that encourages creativity and collaboration
• Open communication with company leadership
• Small, dynamic teams = massive impact
• 100% Remote Work (work from anywhere)
• $500 USD per year for learning and development