Customer Success Manager (Federal)

📋 Description

• Own the post-sale adoption strategy for assigned federal accounts, including the customer’s
• Drive measurable value realization by helping customers define mission outcomes, track progress
• Lead regular customer governance, including weekly status updates, monthly program reviews, and
• Build and maintain account-level visibility into delivery milestones, accomplishments, risks
• Serve as a trusted advisor to customer executives and program leaders, maintaining alignment around
• Orchestrate end-to-end adoption delivery across internal and external workstreams, ensuring Account

🎯 Requirements

• Federal Experience: 3+ years of experience working with federal, public sector, defense, or
• Consultative Background: Proven track record in customer-facing consultative roles (this is not an
• Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide
• Strong program orchestration skills, including experience managing milestones, risks, dependencies
• Ability to build trusted relationships with both technical stakeholders and executive sponsors
• Strong communication skills, including the ability to translate technical complexity into clear

🎁 Benefits

• Offers Equity
• Offers Bonus