Customer Success Manager, Federal

📋 Description

• Own customer success and retention. Serve as the primary post-sales account owner for federal
• Build strategic government relationships. Establish trusted relationships with agency leadership
• Demonstrate and validate customer value. Develop Mutual Success Plans, establish measurable success
• Drive renewals and identify growth opportunities. Proactively manage renewal readiness, navigate
• Anticipate and mitigate customer risk. Use customer health metrics, adoption signals, stakeholder
• Lead cross-functional account strategy. Partner with Technical Account Managers, Professional

🎯 Requirements

• 3+ years of experience in Customer Success, Strategic Account Management, or a related
• Experience supporting U.S. Federal customers, including civilian agencies, Department of Defense
• Demonstrated success managing complex customer relationships, driving retention, and identifying
• Understanding of federal procurement processes, contract vehicles, funding cycles, and the role of
• Working knowledge of cybersecurity, network security, or security operations, with the credibility
• Experience developing customer success plans, leading Executive Business Reviews, and using

🎁 Benefits

• Equity and additional benefits
• Commission-based or discretionary bonus as part of compensation depending on role