Customer Success Manager, GA, NC, SC

📋 Description

• Build and maintain relationships with clients, understanding their needs and serving as primary
• Ensure client retention through delivery of exceptional service and support
• Assist with challenging client requests or issue escalations as needed, working closely with
• Uncover the true business needs, pain points, and challenges that clients are facing, and
• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Partner cross-functionally with product to ensure the continued success of clients and provide

🎯 Requirements

• Bachelor’s degree required
• 3+ years of client service experience required
• Experience with healthcare /homecare industry preferred and/or experience with SaaS
• Experience with a partner ecosystem preferred
• Excellent verbal, written, and interpersonal communication skills
• Strong client relationship management skills with the ability to creatively solve problems to meet

🎁 Benefits

• Competitive health plans
• Paid time-off
• Company paid holidays
• 401K retirement program with a Company elected match
• Other company sponsored programs