Customer Success Manager - German speaking (m/f/d)

📋 Description

• Own the customer lifecycle with proactive support to drive renewals.
• Establish relationships with strategic and operational stakeholders for check-ins.
• Map security goals and compliance needs to Sophos capabilities.
• Lead onboarding and AI-assisted guidance on secure architecture.
• Monitor account health via telemetry and customer feedback.
• Run QBRs and success planning with stakeholders.

🎯 Requirements

• Several years in a CS role in cybersecurity or enterprise SaaS.
• Strong understanding of cybersecurity principles: endpoint protection, XDR, MDR, SIEM.
• Experience presenting to technical audiences and senior executives.
• Proven ability communicating in German and English across technical discussions.
• Collaboration with sales partners and service providers.
• Proactive risk identification and account health management.

🎁 Benefits

• Remote-first culture; some roles may be hybrid.
• Diverse and inclusive environment.
• Charity and volunteer days for local communities.
• Global wellbeing days and wellness webinars.
• Global sustainability initiatives and team events.
• Global fitness and trivia competitions.