Customer Success Manager, Growth

📋 Description

• Build and maintain strong relationships with key stakeholders across mid-market customer accounts
• Develop a deep understanding of the product and help customers translate its capabilities into
• Lead customer onboarding programs, ensuring new customers understand key features, workflows, and
• Deliver ongoing customer enablement and training to strengthen product knowledge, engagement, and
• Identify opportunities to expand product usage across customer organizations and drive deeper, more
• Monitor customer needs, satisfaction, and engagement to proactively identify risks and

🎯 Requirements

• 3+ years of relevant experience in a technical, customer-facing role (e.g., Customer Success
• Demonstrated experience working in SaaS and startup environments
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to explain complex technical concepts clearly to different audiences
• Strong relationship-building and consultative skills

🎁 Benefits

• Competitive salary and equity package
• Employee-friendly equity terms, including early exercise and extended exercise options
• Fully remote work with no daily commute
• Home office setup stipend
• Paid lunch and coffee during workdays
• Paid access to co-working space or office desk