Customer Success Manager, High Touch

Added
1 day ago
Type
Full time
Salary
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Related skills

customer success saas ai solution design process mapping

πŸ“‹ Description

  • Partner with largest customers to drive AI-driven support transformations.
  • Guide customers from scoping to measurable adoption and outcomes.
  • Shape success plans and strategic planning with executive stakeholders.

🎯 Requirements

  • 3-5 years in customer success, account mgmt, or strategic consulting.
  • Experience with process mapping, requirements analysis, solution design.
  • Strong technical acumen and passion for AI/agent-building (coding not required).
  • Ability to simplify complex problems for varied audiences.
  • Excellent prioritization for a broad portfolio with impact.
  • Proven enterprise adoption and outcomes delivery.

🎁 Benefits

  • Hybrid work policy with in-office presence 3 days/week.
  • Competitive base salary with bonus/incentives and RSUs.
  • Benefits vary by location; learn more at fin.ai/careers.
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