Customer Success Manager I (Inside)

📋 Description

• Primary post-sales contact for a diverse portfolio of customers.
• Lead training webinars and customer calls to enable adoption.
• Develop deep understanding of Axon's product ecosystem.
• Guide customers through seamless implementation.
• Share industry best practices to drive product adoption.
• Collaborate with Axon's Support and cross-functional teams on escalations.

🎯 Requirements

• Bachelor's degree or equivalent professional experience.
• 3+ years in a customer-facing role, preferably SaaS/tech.
• Salesforce Case experience.
• Proven track record of building strong customer relationships.
• Self-motivated, team-oriented, customer-obsessed; drive to exceed.
• Exceptional communication skills—verbal and written.
• Ability to manage heavy caseloads in a fast-paced environment.

🎁 Benefits

• Competitive salary and 401(k) with employer match.
• Discretionary paid time off for work-life balance.
• Paid parental leave for all employees.
• Comprehensive medical, dental, and vision plans.
• Wellness programs including fitness initiatives and mental health support.
• Ongoing learning and development opportunities.