Customer Success Manager - IAM/IGA - Canada

📋 Description

• Own the Relationship: primary contact and trusted advisor for enterprise customers post-implementation.
• Drive Retention: manage renewal pipeline and track customer health metrics.
• Identify Expansion: build relationships to uncover upsell and cross-sell opportunities.
• Collaborate Cross-Functionally: coordinate meetings between customers and Saviynt teams to resolve roadblocks.
• Analyze & Optimize: monitor product utilization trends and translate data into recommendations.
• Partner Alignment: collaborate with implementation partners to optimize delivery outcomes.

🎯 Requirements

• 5-8 years in enterprise SaaS CS or AM; Fortune 500/Global 1000 experience.
• IAM domain knowledge; cybersecurity/governance/compliance a plus.
• Cloud, hybrid, and on-prem IT architectures; strong software environment understanding.
• Strong communication bridging tech concepts and business needs to leaders and tech teams.
• Independent problem solving to manage customer relationships and high-stakes challenges.
• Hands-on, execution-focused approach with emphasis on customer outcomes.

🎁 Benefits

• Medical, Dental, Vision, Life Insurance
• 401K
• Unlimited PTO
• Sick Time
• Holiday Parties
• Daily Catered Lunches