Customer Success Manager II

📋 Description

• Own the customer relationship across the full lifecycle, serving as the primary point of contact
• Drive adoption and value realization of the Demandbase platform, measured through usage, customer
• Partner with customers to deliver proactive ABM best practices, strategies, and use cases
• Identify and support expansion opportunities within the customer base in partnership with new
• Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of
• Advocate for customers internally while maintaining deep expertise in Demandbase products, industry

🎯 Requirements

• 3-5 years of experience in strategic account management, customer success, or similar roles
• Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with
• Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder
• Deep familiarity with Sales and Marketing technology ecosystems, including CRM and related tools
• Proven ability to lead technical or process-driven implementations and deliver measurable business

🎁 Benefits

• 100% paid medical and vision premiums for employees
• Flexible PTO policy
• Paid holidays
• Mental health and wellness resources
• 401(k) with pre-tax, after tax, and roth options
• Short-term/long-term disability and life insurance