Customer Success Manager II

📋 Description

• Own a portfolio of Growth customers across onboarding, activation, adoption, EBRs, and expansion.
• Drive account activation and time-to-value, ensuring customers reach meaningful outcomes early in
• Develop and execute customer success plans aligned to customer business objectives
• Proactively identify adoption gaps, risks, renewal risks, and expansion opportunities.
• Partner closely with Sales/Account Management on account strategy, expansion opportunities, and
• Build strong relationships with multiple stakeholders, including business, technical, marketing

🎯 Requirements

• 3-5 years experience in Customer Success, Account Management, SaaS, or a related customer-facing
• Proven experience managing a portfolio of B2B technology/SaaS customers.
• Demonstrated experience with customer activation, adoption, retention, and expansion.
• Strong understanding of revenue ownership and commercial metrics, including ARR, renewals
• Experience working with technology, data, MarTech, RevTech, or adjacent SaaS products.
• Excellent communication and stakeholder-management skills.

🎁 Benefits

• Comprehensive healthcare coverage
• 401(k) with up to 5% company matching (US)
• Monthly wellness reimbursement
• Stock options
• Annual learning reimbursement
• Access to professional mental health coaching