Customer Success Manager II, Enterprise

📋 Description

• Partner with Account Executives to ensure commercial alignment & drive client renewals
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic
• Drive customer advocacy by building strong customer relationships and creating mutual value for
• Proactively analyze customer product usage to identify opportunities and risks to account health
• Maintain ongoing regular contact with customers via ad-hoc communications, check-ins, events, and

🎯 Requirements

• Excellent written and verbal communication skills with strong follow-up
• Ability to listen and understand strategic problems
• Experience working with medium/large technology companies moving fast
• Team player mindset
• Strong relationship-building with colleagues and customers
• High intellectual curiosity and desire to learn

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services including fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and yearly