Customer Success Manager II, UK & ireland

📋 Description

• Demonstrate strategic ownership of your BOB by operating independently, proactively identifying
• Manage a book of business (BOB) and ensure delivery against milestones throughout the customer
• Demonstrate strategic ownership of your BOB by operating independently, proactively identifying
• Drive commercial discussions with customers by devising strategies to drive retention and growth
• Own and execute Account Plans tailored to each customer's strategic goals, positioning GoCardless
• Partner with Account Management and Sales team on Account Planning and driving total book of

🎯 Requirements

• 4+ years experience in complex end-to-end client facing work environment
• 4+ years experience with Customer Success/Sales and/or Account Management
• Strong listening and verbal communication skills
• Ability to manage conflicting priorities and thrive in a fast-paced environment
• Demonstrated collaboration skills and ability to motivate team members
• Good team player with a growth mindset

🎁 Benefits

• Wellbeing support and medical cover
• Work away scheme: option to work away from your country of residence for up to 90 days in any
• Adaptive Working: flexible working options
• Parental leave
• Learning Budget: annual learning budget for development
• Time off: generous holiday allowance + 3 annual volunteer days + 4 annual business-wide wellness