Customer Success Manager, Investors

📋 Description

• Act as trusted advisor to investor accounts; guide use of Similarweb data.
• Analyze digital traffic data to create investor-focused insights.
• Own onboarding; train clients to become power users.
• Cultivate long-term partnerships; align solutions with client goals.
• Anticipate churn, mitigate risks, and identify upsell opportunities.
• Become SME across Similarweb’s full product suite.

🎯 Requirements

• Strong knowledge of the financial services ecosystem; hedge funds/PE/VC/IB.
• Passion for alternative data and digital signals guiding investments.
• Proven success in client-facing roles; can influence stakeholders and own renewals.
• Bachelor’s degree in Finance, Economics, Business or related field.
• Confident presenting insights in writing and verbally to diverse audiences.
• Analytical thinker who can dissect problems quickly and design data-driven solutions.

🎁 Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Potential equity and employee stock purchase plan.
• Paid sick and parental leave.
• Regular team outings and happy hours.
• Career growth opportunities and learning programs.