Customer Success Manager (Italian Speaker)

📋 Description

• Be the face of Insider One to clients, acting as the bridge between their needs and technology
• Help clients understand their needs and which features/products best match their goals
• Ensure clients utilize technology at its best to receive world-class service
• Monitor and facilitate customer adoption of technology
• Work with engineers, developers, and product specialists to ensure full tech support
• Develop and maintain key account plans to identify opportunities to boost value

🎯 Requirements

• Previous work experience in customer-facing roles (customer success, account management, strategic
• Ability to collaborate and build strong relationships with customers, especially at executive level
• Solid oral and written communication abilities, positive and energetic phone skills, excellent
• Self-motivated and tech-savvy, always in search of savvy solutions
• Embodies care ethos, ensures clients feel at home
• Superior project and time management skills, keen eye for detail

🎁 Benefits

• Diverse global team with 50+ nationalities
• Internal trainings covering AI fundamentals, coding, foreign languages, personal development
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, CloudGuru
• Eligibility-based ESOP (Shareowner)
• Rewarding referral bonuses
• Volunteering and social impact projects