Customer Success Manager — Japanese & Korean Speaking (Remote)

📋 Description

• Build strong relationships across customer organizations, serving as a trusted advisor to executive
• Take ownership of the customer strategy across an assigned portfolio, setting priorities and
• Develop strong technical fluency across the Dropbox platform and confidently engage with IT
• Understand customers’ technical environments and business requirements, helping translate them into
• Lead strategic customer engagements—including product education, use-case development, Success
• Partner closely with Sales and cross-functional teams to develop account strategies, remove

🎯 Requirements

• 4+ years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting
• Business and commercial acumen, with a willingness to develop the skills needed to own assigned
• Technical aptitude and product curiosity, with the ability to learn SaaS products, customer
• Ability to build relationships across customer organizations, from technical administrators to
• Analytical and problem-solving skills, with the ability to use customer insights, usage data, and
• A proactive self-starter who can ramp up quickly, seek out information, navigate ambiguity, and

🎁 Benefits

• AI fluency means using these tools to amplify human judgment, not replace it. We believe people
• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.