Customer Success Manager — Key & Enterprise

📋 Description

• Own a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR.
• Build trusted relationships with business, technical, and executive stakeholders
• Drive adoption, value realization, customer health, retention, and renewal readiness
• Lead Executive Business Reviews, success planning, and other strategic customer engagements
• Proactively identify customer risk and coordinate cross-functional teams to drive resolution
• Partner closely with Account Executives on account strategy, renewals, and expansion opportunities

🎯 Requirements

• 5+ years of relevant customer-facing SaaS experience, including experience managing strategic or
• Demonstrated success driving customer adoption, retention, renewals, and growth
• Experience building relationships with both technical and business stakeholders, including
• Strong commercial mindset with experience partnering on renewals and expansion
• Experience leading EBRs/QBRs and navigating complex customer relationships
• Strong communication, presentation, and cross-functional collaboration skills

🎁 Benefits

• Multiple options for dental, medical, vision, disability and life insurances
• Flexible spending, commuter benefits and wellness benefits
• Adoption and parental leave benefits