Customer Success Manager - LATAM (Portuguese-speaking)

📋 Description

• Partner with sales to ensure smooth onboarding for customers
• Proactively build relationships to create mutual trust
• Lead full sales cycles for growth in existing accounts
• Advise customers to maximize value from Datadog
• Monitor usage trends to spot renewal risks and drive adoption
• Collaborate across teams (Support, Product, Finance, Legal)

🎯 Requirements

• Strong communicator with excellent attention to detail
• Motivated by building long-term relationships
• Driven to make a visible impact with your work
• 5-7 years of customer-facing account experience
• Customer-minded, focused on delivering value
• Skilled in negotiating contract terms and pricing for upsell/cross-sell

🎁 Benefits

• Best-in-breed onboarding
• MEDDIC and Command of the Message sales training
• Inclusive culture with Community Guilds
• Mentor and buddy program for in-house networking
• Continuous development, product training, and career pathing
• New hire RSU and ESPP equity + generous global benefits