Customer Success Manager (m/f/d)

Added
17 days ago
Type
Full time
Salary
Salary not provided

Related skills

customer success project management process management operations
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๐Ÿ“‹ Description

  • Operational onboarding: accompany new dealers (focus large customers) through their start phase
  • Process optimization: analyze existing dealer account workflows and implement improvements
  • Interface coordination: coordinate between customers and internal sales/after-sales teams
  • Regular check-ins with dealer accounts to identify pain points and resolve issues
  • Data-based quality assurance: use data analysis to ensure platform stability and customer

๐ŸŽฏ Requirements

  • Languages: German C2 (native), English at least C1
  • Stakeholder management
  • Affinity for digital tools/CRM and AI
  • Communication skills
  • Hands-on and proactive attitude

๐ŸŽ Benefits

  • Hybrid work: 3 days office, 2 days home office
  • 28 days annual leave plus half-days on Dec 24 and 31
  • 10 days per year 'work from anywhere'
  • 20% employer contribution to occupational pension
  • Free FitX membership or Urban Sports Club subsidy
  • Corporate Benefits: exclusive employee discounts
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