Customer Success Manager, Medical & Health Sciences Education

📋 Description

• Build and maintain trusted, long-term relationships with program leaders, educators
• Develop a deep understanding of each customer’s goals, challenges, operating environment, and
• Own the overall customer relationship and remain accountable for partner outcomes while
• Drive customer adoption, retention, and renewal readiness by monitoring account health
• Identify qualified opportunities for account expansion by understanding where additional products
• Help customers address complex challenges by connecting them with relevant products, insights

🎯 Requirements

• Experience in Customer Success, account management, consulting, or another customer-facing role
• Demonstrated ability to build trusted relationships with multiple stakeholders within complex
• Experience supporting customer adoption, retention, renewals, and/or account growth while balancing
• Strong ability to identify customer needs and recognize opportunities where additional products
• Excellent communication skills, with the confidence to lead strategic conversations, establish
• Strong ownership and initiative, with the ability to work independently, manage ambiguity, follow

🎁 Benefits

• Competitive base salary: CAD $78,000–$85,000, aligned with role scope, experience, and internal
• Annual learning budget: $3,000 to support professional development and skill building.
• Employee stock options, providing an opportunity to share in the value created.
• Fully remote work from anywhere in Canada.
• International work flexibility: Ability to work internationally for up to six weeks per year.
• Self-directed vacation, with most team members taking approximately 4–6 weeks annually.