Customer Success Manager - Mexico

📋 Description

• Develop deep, multi-threaded relationships with key executive decision-makers and stakeholders
• Partner with Implementation and Professional Services teams to guide onboarding initiatives
• Proactively monitor portfolio health, user engagement, leverage AI and data to address adoption
• Prepare and facilitate strategic, metrics-driven quarterly and executive business reviews with key
• Partner closely with Account Executives and Account Managers to develop Customer Success Plans
• Serve as the primary point of contact for strategic account escalations. Advocate for customer

🎯 Requirements

• 7+ years of customer-facing experience in B2B SaaS Customer Success or Strategic Account
• Technical Acumen: Strong industry background with SaaS Products with preferred domain knowledge in
• Executive Presence: Proven track record of building trust and commanding credibility with key
• Analytical & Strategic Mindset: Ability to synthesize complex customer requirements, evaluate
• Communication: Outstanding verbal, written, and presentation skills, with an ability to translate
• Proactive Problem Solving: A self-starter with strong organization, project management, and