Customer Success Manager, Mid-Market

📋 Description

• drive customer retention
• develop relationships
• identify opportunities for growth
• solve problems
• manage a portfolio of approximately 50 accounts
• own renewals

🎯 Requirements

• 2-4 years of experience in Customer Success or Account Management within B2B SaaS, hardware-enabled
• proven success driving renewals, retention, and account expansion
• experience leading customer meetings, strategic business reviews, and executive-level discussions
• ability to build relationships and influence stakeholders across complex, multi-level organizations
• strong prioritization and time-management skills
• excellent customer training, presentation, and facilitation skills

🎁 Benefits

• equity
• benefits