Customer Success Manager, Mid Market, EMEA

📋 Description

• Onboard customers; integrate Harvey into workflows
• Lead end-user training and enablement
• Build relationships; serve as primary contact
• Drive adoption, value realization, and ROI
• Collaborate with AEs for renewal and expansion
• Travel as needed; provide product feedback to Product and Engineering

🎯 Requirements

• 3-4+ years in customer-facing SaaS roles
• Adapt to fast-changing environments
• Strategic planning with revenue-based prioritization
• Manage multiple customer-facing projects and timelines
• Run in-person executive meetings
• Own revenue, expansion, and renewal targets

🎁 Benefits

• Work with frontier AI and a scalable platform
• Global customers across 70+ countries
• Fast-paced, high-growth team with ownership
• Clear opportunities for growth and development