Customer Success Manager - MLS & Associations

📋 Description

• Own Customer Outcomes: Develop a deep understanding of each customer's business, priorities
• Drive Adoption and Value: Use product knowledge, customer conversations, usage data, and business
• Lead Proactive Engagement: Conduct regular, proactive virtual and in-person meetings (1:1 or group)
• Manage Customer Health and Risk: Continuously assess customer health indicators and usage data to
• Orchestrate the Customer Experience: Coordinate effectively across Support, implementation
• Build Renewal Readiness: Ensure customers are positioned for renewal by helping them achieve

🎯 Requirements

• Customer-first mindset with a passion for driving customer outcomes and delivering value through
• 3+ years of experience in a customer-facing Success role (Customer Success, Account Management, or
• Demonstrated ability to understand customer business needs and connect software adoption to
• Strong consultative skills, including discovery, active listening, problem diagnosis, and the
• Experience managing a portfolio of customers with competing priorities, risks, and deadlines
• Executive presence and comfort engaging senior leaders and presenting to boards, committees, or