Customer Success Manager, Partnerships

📋 Description

• Own the recurring payout cycle for onboarded Traffic Source Partners: collect and validate
• Work with Finance, Legal, and Partnerships to make sure each partner's invoicing, tax, and banking
• Investigate and resolve payout discrepancies — missing conversions, mismatched reporting periods
• Maintain accurate partner records: contacts, contract terms, payout schedules, tracking setup, and
• Produce recurring reporting: weekly partner status, monthly payout reconciliation, and inputs for
• Support the HQ and APAC CSM team on standard customer success duties across the partner portfolio —

🎯 Requirements

• 1–4 years of experience in customer success, account management, partner or affiliate operations
• Fluent in English; you will work in English daily with HQ and APAC colleagues and partners.
• Strong numeracy and confident spreadsheet skills (Google Sheets / Excel: lookups, pivot tables
• Exceptional attention to detail. This role touches money movement; accuracy matters more than speed.
• Highly organised and self-directed — able to run a recurring process on a calendar without being
• Clear written communicator, able to explain a payout calculation or a tracking issue in plain

🎁 Benefits

• 100% company-paid medical, dental, and vision plans
• Flexible Time Off
• Personalized career roadmap