Customer Success Manager, Scale

📋 Description

• Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers
• Design, implement, and iterate on engagement strategies and playbooks that can scale across
• Monitor usage & health signals proactively—identifying risks, opportunities, and expansion
• Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless
• Act as the Voice of the Customer: feed insights from scaled engagements back into the product
• Help define what Scaled CS means here: you’ll be a builder—defining processes, tools, metrics, and

🎯 Requirements

• 2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a
• Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin
• Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert
• Excellent communication skills: can break down complex product and technical topics clearly for
• Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t
• Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and

🎁 Benefits

• Our benefits and resources support you to find balance and be your best, and our AI agents
• Certain roles may be eligible for incentive compensation, equity, and benefits.
• At Fin, we want to give people what they need to do the best work of their careers. Our benefits