Customer Success Manager, SMB

📋 Description

• Working closely with sales/acquisition and operations teams to onboard new provider practices by
• Driving practice performance by effectively communicating feature value and handling objections
• Being incredibly detailed oriented, able to manage multiple projects simultaneously
• Being an expert on Zocdoc's product and training new providers
• Proactively identifying and resolving issues that could affect customer satisfaction
• Being self-motivated to own your metrics, strive to exceed goals

🎯 Requirements

• Bachelor's degree or equivalent
• 1-2 years of professional experience in an SDR, business development, customer success or account
• Stellar communication and interpersonal skills
• Strong attention to detail, highly organized, and a quick, curious learner
• A high level of problem-solving and issue-resolution skills
• Ability to think on your feet and thrive in a dynamic, start-up environment

🎁 Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Competitive PTO
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub