Customer Success Manager, SMB

📋 Description

• Drive practice performance by communicating feature value, addressing objections, helping practices
• Use strategic, outbound outreach in a high-volume, phone-first environment to communicate the value
• Lead provider meetings to understand practice goals, then present the value of expanding the Zocdoc
• Manage approximately 50 practice accounts at a time, partnering with each over a 30-day engagement
• Apply expertise in Zocdoc products to make tailored recommendations and improve practice setup
• Prioritize accounts and manage time to sustain consistent client outreach

🎯 Requirements

• Strong communication and interpersonal skills
• Strong attention to detail, organization, and a quick, curious approach to learning
• Problem-solving and issue-resolution skills
• The ability to adapt and thrive in a dynamic, quickly evolving environment
• A consultative, data-driven approach to decision-making and the ability to handle objections
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster

🎁 Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Competitive PTO
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub