Customer Success Manager, SMB

Added
12 days ago
Type
Full time
Salary
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Related skills

customer success onboarding chatgpt gemini planhat
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πŸ“‹ Description

  • Build the SMB onboarding program from scratch
  • Own onboarding for every new SMB account
  • Define the 30-60 day adoption path
  • Stand up and run the scaled support motion
  • Define the SMB growth model
  • Build growth- and churn-signal automations in Planhat

🎯 Requirements

  • 2-4 years of experience in scaled customer success, customer success operations, solutions
  • Strong technical acumen: comfortable with data, building automations and workflows, and using tools
  • Track record of building and improving processes end-to-end
  • Clear, intentional communication
  • High ownership and organization
  • Comfort with high-volume onboarding
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