Customer Success Manager, SMB (Hybrid SF)

📋 Description

• Manage a portfolio of 150 SMB accounts, maximizing the impact and value of Nooks to users
• Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
• Analyze customer usage metrics to identify Nooks features that might provide value and proactively
• Monitor customer health metrics and develop proactive plans to address areas of concern.
• Assist with Technical Support for your customers as needed.
• Help us develop a scaled approach for customer success and retention, ensuring customer needs are

🎯 Requirements

• 1+ years of SDR experience
• 1+ years of customer onboarding and support experience with a B2B SaaS tool
• Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
• 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful
• Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales
• Comfortable with data analytics and experience using data to proactively identify customer

🎁 Benefits

• competitive compensation
• equity
• generous perks
• comprehensive benefits