Customer Success Manager - Strategic Accounts

📋 Description

• Develop and execute strategic customer success plans, establishing executive-level relationships
• Monitor customer satisfaction, analyze health metrics, and proactively mitigate churn risks while
• Collaborate cross-functionally with internal teams to represent the voice of the customer
• Support clients through change management and best practices implementation, maximizing platform
• Stay current on boutique fitness industry trends and contribute to the scalability of the Customer

🎯 Requirements

• 5+ years of experience in Customer Success or Account Management within a SaaS or technology
• Direct experience or deep understanding of the fitness industry, with a strong preference for
• Proven track record of managing and growing large customer accounts, including executive engagement
• Strong ability to translate customer goals into actionable plans that deliver measurable value
• Excellent communication, presentation, and interpersonal skills
• Proficiency with CRM systems (Salesforce preferred) and the Microsoft Office Suite (Teams, Excel

🎁 Benefits

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global
• Access to free mental health support
• Flexible working arrangements