Customer Success Operations Manager

📋 Description

• Manage end-to-end publisher account setup, optimization, and troubleshooting.
• Execute technical integrations on time with a high standard of service.
• Provide proactive yield improvement recommendations based on performance data.
• Deliver customer support within SLAs aligned to regional business hours.
• Partner with regional Sales and Business Development teams to drive account growth.
• Ensure adherence to applicable regional regulations including GDPR and CCPA.

🎯 Requirements

• 2–7 years of experience in programmatic advertising or SSP/DSP operations.
• Strong knowledge of Header Bidding, oRTB, RTB/PMP, and Ad Networks.
• Experience with SSPs, GAM 360, and Prebid integrations.
• Proficiency in Excel (macros preferred); SQL experience a plus.
• Skilled at analyzing complex datasets to identify trends and performance anomalies.
• Familiarity with debugging tools such as Charles, Fiddler, and browser console.

🎁 Benefits

• Paternity/maternity leave
• Healthcare insurance
• Broadband reimbursement
• Kitchen loaded with healthy snacks and drinks
• Catered lunches