Customer Success Operations Manager

📋 Description

• Manage end-to-end publisher account setup, optimization, and troubleshooting.
• Execute technical integrations on time with a high standard of service.
• Provide proactive yield improvement recommendations based on performance data.
• Deliver customer support within SLAs aligned to regional business hours.
• Partner with regional Sales and Business Development teams to drive account growth.
• Ensure adherence to applicable regional regulations including GDPR and CCPA.

🎯 Requirements

• 2 – 7 years of experience in programmatic advertising or SSP/DSP operations
• Strong knowledge of Header Bidding, oRTB, RTB/PMP, and Ad Networks
• Experience with SSPs, GAM 360, and Prebid integrations
• Proficiency in Excel (macros preferred); SQL experience a plus
• Skilled at analyzing complex datasets to identify trends and performance anomalies
• Familiarity with debugging tools such as Charles, Fiddler, and browser console

🎁 Benefits

• Paid leave programs
• Paid holidays
• Healthcare, dental and vision insurance
• Disability and life insurance
• Commuter benefits
• Physical and financial wellness programs